Archive for the ‘Help and Support Wiki’ Category

Emails Section

Wednesday, June 24th, 2009
Email Section Navigation

Email Section Navigation




The Email Section displays information about your Sent, Pending and Canceled Emails, while also allowing you to keep up on your worker confirmation emails and custom email messages.


Email Outbox Navigation

Outbox Navigation

Outbox Navigation


You can view your entire outbox by clicking “Email Outbox” or you can view your pending, canceled or sent emails by clicking their respective links in the drop down. Pending emails are emails that are waiting in queue to be sent. This can happen when email filters are being used or while instant emails are waiting to be sent. You can choose to delete, cancel or edit these emails if changes are needed before sending. If you cancel the message it will be placed in the canceled tab where you can resend the email or delete it. Clicking the Sent tab allows you to see which emails have been successfully sent, use the arrows in the table header to customize your view.


Worker Confirmation

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness




The Worker Confirmation area allows you to view how your workers have responded to your worker confirmation emails. You can view your Accepted, Pending, Confirmed and Declined worker confirmation emails by clicking the appropriate tab. Furthermore you can search by file number or sort by worker type or worker name to find the worker(s) you are looking for.


Edit Email Messages

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness




The Edit Email Messages area allows you to edit, clone or create new email messages. Create a new email message by clicking “Create New Message” This will allow you to enter the message title, subject and body. You are able to enter predefined variables to draw information automatically into your message. This means you can automatically pass information such as the order status, property number, first and last name into your emails. The Recipient section allows you to specify who will receive your email. The Add Attachment section allows you to choose which files should be attached to your email. Lastly you can choose to add Mail Filters which will allow you to specify when the email is sent. If no filter is chosen the default of instant will be used.




Cloning an Email

Cloning an Email



Cloning an email message is useful if you need to create an email similar to one you have already created. Clicking “Clone” will ask you to rename the cloned email, this is to keep it separate from the original email. You can then click “Edit” to make any changes necessary to the email message.









This page is wiki editable click here to edit this page.

Calendar Section

Wednesday, June 24th, 2009

Click To View Calendar

Click To View Calendar


The Calendar Section is linked to your appointments and mail. All of your appointments will be shown here along with your mail.

Accounting Section

Wednesday, June 24th, 2009
Accounting Navigation

Accounting Navigation

The accounting Section provides a place to perform all of your companies accounting tasks. You will be able to post payments to orders, reconcile those payments, view all accounts receivables, view outstanding CODs, perform payroll tasks and more.

 

 


Locate Invoice

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness

The locate invoice area is similar to the search area. You can choose as many search options as needed, the more fields that you search for the more specific your search will be. Once you find the order you are looking for, you can click Post Payment in the drop down under Actions to post a payment to the order and initiate the accounting process.

 

 


Post Payment

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness

Posting a payment starts the accounting process by telling the system that you are ready to make a payment on the order. You can choose to make a payment to as many services and fees associated with the file as necessary. As you click the check boxes the Payment Amount field will auto populate with the total amount. You can then add a transaction number and payment type to complete the payment. When you click Submit Payment the Reconcile Receivables area will contain the details of the newly posted payment.

 

 


Post Multiple Payments

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness

Posting Multiple Payments is similar to posting a single payment with the difference being that you can use one payment method to pay multiple orders. This is often necessary when you are paying for many services and expenses from the same company.

 


Unallocated Payments

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness


The Unallocated Payments section gives you three options. Issue Customer Refund, Pay Another Transaction File and View Details. This can be necessary when a file is overpaid and you want to balance the account by allocating the funds.

 


Upload Reports

When you click the upload reports section you will be able to first search for an order and then upload a report to that order. The Upload Reports area also allows you to make enhancements to the order by changing or adding details such as the order status, weather conditions, attendance and other notes.
To upload a report to the order scroll down to the File Uploads heading and click browse to locate a file on your hard drive. You can choose whether this file will be attached to the email and to whom the email will be sent to. The Files Attached To Order section gives you a break down of what files are currently attached to the email. When you are finished you can choose to simply upload the reports to the file, send out emails and then discard the reports, or both save the reports to the file and send out email notifications.

Accounts Receivables

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness


The Accounts Receivables section contains all money that has been confirmed received. Any money received can be confirmed or reconciled in the Reconcile Receivables section. Once money is Reconciled it will no longer show up in the Reconcile Receivables section, it will now show in Accounts Receivables.

 


Reconcile Receivables

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness


When payments are posted to an order they will be placed in the Reconcile Receivables section. This can be thought of as a checks and balances area to confirm that the money has actually been received. After the receivable has been reconciled it will now show up in the Accounts Receivables section.


Payroll

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness


The payroll section allows you to post a payment to a worker. Click the “Only List Employees With Payments Owed” button to list employees who are due money, optionally you can also choose a date range to search by. To view all employees regardless of money due click the “Display All Employees” button. Once the desired employee is located click the “List Unpaid Fees” to see details pertaining to the employees services and fees. You can click as many check boxes next to each service that you would like to pay. You can also choose the workers fee split by allocating a percentage, fixed or hourly amount of the total. To begin the process of paying the worker select at least one check box and click the “Post Payment” button. This will bring up a page listing the details of the payment.


Payroll Statements

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness


After you have posted a payment to a worker you can visit the Payroll Statements section to print a summary of the payment. This is a handy feature will allow you to add a summary of the order along with the check. You can search for a payroll statement by selecting an inspector in the dropdown and optionally choosing a date range of posted payments. If you know the check number that was used to pay the worker you can also search for that. Once the worker is located a list of payments will be displayed in the search results. Click “View Details” under the Actions heading to see a PDF of the payment details.


Outstanding CODs

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness


The Outstanding CODs section provides a view of all money that has not been received. If you have created an order and it has not yet had a payment posted to it, it will be placed in the outstanding CODs section. In order to remove it from this section use the drop down under the Actions heading to Post Payment. You can browse all outstanding CODs by using the arrows in the heading to sort the results. You can also use the drop down under the Actions heading to navigate to a specific place in the order.


Aged Receivables

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness


The Aged Receivables area provides a breakdown of all money received. You can click the date range tabs to narrow the results based on a specific date range.




This page is wiki editable click here to edit this page.

Reports Section

Wednesday, June 24th, 2009
Reports Navigation

Reports Navigation


The reports section currently allows you to generate referral source and brinks PDF reports based on your selections. You can use the Save Selected Preferences button to save and use the same selections for future use. If your business needs to generate reports based on data that is not currently supported contact support@poky.com to find out more about custom reports.


Brinks Reports

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness


Brinks reports allow you to select data from the database and create a report based on that data. The only required field is the date range, but you will usually want to include selections from one or more of the other areas. The order contains fields allows you to select what services and workers are associated with the order along with the overall status of the order. You can then select how the PDF will be formatted and to whom the report will be emailed to. If you want to save these selections for future use click the Save Selected Preferences button, this will bring up a dialog asking you to name the preferences. At anytime you can click the Generate Report button to see the created report based on your selections. The brinks report will include data such as the customers information and whether a security system is present and if the customer wanted a security evaluation.


Referral Source Report

Click To Enlarge

Click To Enlarge
Note: When image loads click to enlarge a 2nd time to reduce blurriness


Creating a referral source report will generate a report containing data about the customer, location information and details about the selling, listing and referral agents/ sources involved. This report is similar to the Brinks Report in that you can make selections from the date range, order contains, PDF format and email fields. However with the referral source report you will most likely want to make client company and client individual selections. Doing this will allow you to narrow down the companies that will be returned in the report and you can narrow things down even further by selecting a limited number of employees associated with these companies. To search for company individuals that are associated with the selected companies above click search without entering anything in the search field. Or you can search for specific individuals by name. As with the Brinks report you can select who will receive the email and in what format. You can also save the selections for future use.








Load Saved Preferences To Auto Populate Selections

Load Saved Preferences To Auto Populate Selections




Save Your Selections For Future Use

Save Your Selections For Future Use


Custom PDF Reports

If your company needs to obtain PDF reports on different data that is being stored you can contact support@poky.com to get more information on custom reports. We are here to make managing your business on the web as easy as possible and custom reports are part of that commitment.



This page is wiki editable click here to edit this page.