Archive for the ‘Help and Support Wiki’ Category

Preferences Section

Tuesday, June 23rd, 2009

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The Preferences Section allows you to change company specifics such as your hours of operation, email options, accounting preferences, site navigation and order preferences. Setting up these options will provide defaults for processing your order flow and other tasks associated with the order flow.


Order Details

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Navigating to Order Details will allow you to change and preview the options that are present in the order flow. To add a new option highlight an option on the “Available Options” side and click the green arrow, to remove an option select from the “Selected Options” side and click the red arrow. You can also change the order of options by using the green up and down arrows. To save your changes click update and preview the new list of options below.


Company Details

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The Company Details area allows you to change basic information regarding your business such as Name, Street, City, Phone, Email, Logo and Domain. To update your logo click the browse button to locate a PNG, JPG or GIF file on your hard drive.


Edit Email Preferences

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This is where you will both modify existing email preferences and create new email messages along with the rules associated with them. To edit an existing email message click “Edit” under the options header. This will allow you to change the Title, Status, Subject, Message, Recipients, and Attachments. You can also add filters to your emails to specify when the email will be sent. When creating the body of your message a variety of predefined variables can be used to grab information automatically for you. You can also clone a message by clicking “Clone” under the options header. This is handy if you want to create a new email that is similar to an existing message. Lastly you can delete a message by selecting “Delete” under the options header.


Website Content

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Editing the Website Content area allows you to customize the look of your Poky.com hosted website. You can add a new page to your site by clicking “Add New”. You will want to document the page by giving it a title and then you can use the WYSIWYG editor to customize the look of the page. The page title will also be used as the link from the homepage to that page. You can switch the online/offline status of the page by clicking the gray circle. All pages that are currently online will be automatically linked to one another from the home page.


Website Template

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This is where you will select a template for your website. If you have not updated your template, visiting your site will ask you to do this before it can generate the content for you.


Company Preferences

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This is where you can edit your company specifics such as Hours, Email Options, Accounting, Site Navigation and Order Preferences. Editing Email Options allows you to change defaults such as who is the sender of outgoing emails and whether or not you are sending security evaluations to brinks.
The accounting options allow you to decide whether you are going to reconcile receivables before submitting payroll and how payroll is issued.
This is also the area to formally name the workers that you schedule for. Examples of this include Agents, Inspectors or Pharmacists.
Lastly you can specify your order preferences that are present in the work flow such as the value for time drop downs, the invoice/ file format and the starting number for your invoices.


Edit Permissions

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This page allows you to setup which pages certain users can access. Users are broken down into 4 groups, Admins, Inspectors, Staff and Office Managers. The Admin user will always have the ability to view all pages, however the other 3 users can be given permission to view as many or as few pages as necessary.




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Manage Section

Monday, June 22nd, 2009
Manage Section Navigation

Manage Section Navigation



The Manage Section allows you to get a birds eye view of your business while allowing you to edit and manage all of your Workers, Companies, Services and Fees. While visiting this section you will be able to decide which company to individual relationships to create. You can also create company to company relationships or child companies.







Workers

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You can search for workers by typing any part of the workers name in the search box and clicking Search Contact Listings. When you find the workers name you can edit their Contact Information and User Preferences by clicking “Edit Information”. Alternatively you may choose to click on “Edit Percentages For Line Items”. This page will allow you to allocate money earned from services and fees.


Edit Information

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When you navigate to Manage-Workers-Edit Information you will have the ability to change the workers Contact Information and User Preferences. Contact information is a list of all of the workers basic information such as Name, City, Phone and Email.
There are 4 options under User Preferences. Workload Report, Map Tracking, Email Options and SMS Text Message Options.


Edit Percentages For Line Items

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Clicking this option allows you to get a break down of all of your Service and Expense Fees and how they are being allocated. To change your allocation rules choose percentage, fixed or hourly, and provide appropriate values. You can also take a deduction directly from the fee and begin calculations from the new price. To create new services and expenses navigate to Manage-Services and Fees.


Companies

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The Companies area allows you to break your company contacts into sub categories such as Inspector, Real Estate or Attorney. You can add new companies by clicking the “Add Company” tab. This will allow you to add Primary Company Details about your company and associate child companies or individuals with this company. Once this information is saved you will then be able to use this company and its associated companies/ workers in your order flow.


Company Individuals

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You can search for a company individual by entering any part of their name into the search field. Once the individual is located you can click Edit Information to edit the workers contact and company details.


Edit Individual Information

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You can assign as many companies as needed to an individual worker but only one primary company is allowed. The primary company is the default company used throughout the order flow. To add a new company to an individual first search for the company and then select it via the drop down. Once the company is selected, clicking update will assign the company to that individual. To assign a new Primary Company to an individual, select the radio button next to the company and click update. You can also completely remove a company to individual relationship by clicking unassign, under the options heading.
You can also edit a company just as if you clicked on Manage-Companies-Edit Information. This area allows you to edit company details, associating companies and individuals, and services and fees. To edit the primary company you can click “view primary” on the main page.


Services and Fees

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This section allows you to perform tasks related to your services and fees such as deleting, cloning or creating new services and fees, and editing the category and associated fees related to your services and fees. To begin working with your services and fees click one of the options on the main page. To clone a service or fee click “clone” and be sure to give the copied service or fee a new name. You may also delete a service or fee by clicking “delete”.


Editing Services

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When you need to update an existing service you can edit both the category and and the associated fees. You must make sure that the Service/ Expense Category is the same as the Service Category you are editing. In other words you can only assign a fee to the category you are currently editing.


Editing Expenses

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When editing expenses you will notice that there area limited number of options under the “Edit Expense Category” tab. If you select yes for “Expense Category Company Specific” you will be presented with a list of companies to associate that expense category with. This means that while working through the order flow the only companies that will be able to access this fee will be the companies you select.
Editing Associated Fees is done in the same manner as editing associated fees for services.




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B2B Order Entry Wizard

Monday, June 22nd, 2009



B2B Order Entry Navigation

B2B Order Entry Navigation


The B2B order entry wizard is tailored to businesses that do scheduling with other businesses. Through out the order flow you will find a company, specify the service you are looking for, find a suitable worker, wait for the workers confirmation or denial, and if necessary send an email to the worker with service and expense information.


Client Info

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The Client Info tab allows you to either select an existing customer via the Existing Customer Search or you can add a new client by selecting Create New Client Company in the drop down. If you choose to create a new company you may also want to create a new client to associate to that company. Doing this will automatically assign the newly added client to the new company in Manage-Company Individuals. This is a convenient way to add new company to client relationships without having to visit the Manage page section.
The same situation holds true if you select an existing customer. You can either assign an existing client via the drop down or you can create a new client in which case the client will be saved in the Manage-Company Individuals for future use.


Order Details/ Scheduling

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This tab allows you to select what date, time, duration and services you are searching for. After you have made your selections you can hit next to view the search results.


Search Results

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This tab generates results based on the information provided in the Order Details/ Scheduling tab. You can then send any of your predefined messages to the worker via email or SMS.


Order Confirmation

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This tab allows you to check the status of your order. The Appointment Status will depend on how the worker replies to your email or SMS. You may also want to change the Order Status depending on the stage of the order.


Services

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The Services tab allows you to assign different services to the order via the drop down. You can edit your predefined services in Manage-Services and Fees You will need to make sure you select a Date and Pharmacist/ Technician for each service before proceeding. If you choose you can override your predetermined prices by adding a value to the Override field, also you can add more than 1 of each service by changing the Qty field.


Expenses

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Expenses are similar to services in every way except for the actual fields in the drop down menu. Again you can modify these predefined expenses by navigating to Manage-Services and Fees.


Allocate Fees

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The Allocate Fees tab is generated based on the services and expenses associated with that order. You can choose to pay your worker based on a fixed, hourly or percentage rate. You can also choose to take a deduction from the total amount. When you have finished calculating the fee allocation you will be able to see the original total, deduction total and the workers cut.


Email

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The email tab allows you to specify when and to whom emails are sent. Depending on your order flow you will be given the opportunity to send emails to Customers, Others, Listing Agents, Selling Agents and Referral Agents. If you have not setup your email preferences in Preferences-Edit Email Messages, you will only be able to send emails instantly. Setting up email preferences is beneficial when you want to send emails at a specific time or day.




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B2C Order Entry Wizard

Monday, June 22nd, 2009



Order Flow Navigation

Order Flow Navigation

The B2B entry wizard allows you to enter and keep track of information that is important to your business. If you need to make changes as you go the navigation tabs provide access to different areas of the work flow. This documentation shows the work flow for an appraisal business, your industry may require different information, but this should still provide a good reference.


Client Info

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The client info tab allows you to enter information about the customer you are servicing. You can search for previous clients by using the search feature, when a search is complete and a customer is selected the customer details will automatically populate for you. If you are servicing a new customer leave the pull down set to Create New Customer and begin editing the client details.


Property Info

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Here you can add basic details about your property such as the street number and zip code. Begin by searching for your property, if no selection is found you can create a new property by entering the necessary fields.


Property Details

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This part of the work flow expands on your property details. Details such as Property Size, Property Style and Status can be entered here.


Referral Source

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The Referral Source tab allows you to select the selling and listing agents associated with the order.


Scheduling Services

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This is where you can associate your predefined services to your order. Start by clicking a check box under the Available Services/ Expenses heading. This will populate a list of services related to that category, which can be selected by clicking the check box next to the specific service or fee. The Inspector, Date, Time and Duration fields are all required for a service, however a fee does not require these fields.
Note: To setup your predefined fees and services go to Manage-Services and Fees.


Allocate Fees

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After you have included the required services and fees to an order you can begin to allocate that money to your employees. You can choose Hourly, Fixed or Percentage as a means to allocate the money earned from your services and fees. To edit your predefined fee splits go to Manage-Workers-Edit Percentages For Line Items. Alternatively you can edit your fee splits on the fly by clicking “Resolve Now” when a fee split is pending. You can also override your saved fee splits by changing the data in the table.

Click Resolve Now To Save A Fee Split

Click Resolve Now To Save A Fee Split


The above warning will be shown whenever you assign a fee or service to an employee that does not have a predefined payout for that fee or service. Clicking “Resolve Now” will allow you to save a fee split for that employee for future use. This means the next time you associate that fee with that employee the fee split will be generated based on this save. Remember you can always override any predefined fee splits.


Email

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The email tab allows you to specify when and to whom emails are sent. Depending on your order flow you will be given the opportunity to send emails to Customers, Others, Listing Agents, Selling Agents and Referral Agents. If you have not setup your email preferences in Preferences-Edit Email Messages, you will only be able to send emails instantly. Setting up email preferences is beneficial when you want to send emails at a specific time or day.




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