Service CRM Online Software | Poky.com» accounting http://poky.com Your business on the web. Wed, 26 Aug 2009 16:57:53 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Accounting Section http://poky.com/help-wiki/accounting-section/ http://poky.com/help-wiki/accounting-section/#comments Wed, 24 Jun 2009 15:51:31 +0000 mike http://dev.poky.com/?p=607

Contents

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  1. 1 Locate Invoice
  2. 2 Post Payment
  3. 3 Post Multiple Payments
  4. 4 Unallocated Payments
  5. 5 Upload Reports
  6. 6 Accounts Receivables
  7. 7 Reconcile Receivables
  8. 8 Payroll
  9. 9 Payroll Statements
  10. 10 Outstanding CODs
  11. 11 Aged Receivables
Accounting Navigation

Accounting Navigation

The accounting Section provides a place to perform all of your companies accounting tasks. You will be able to post payments to orders, reconcile those payments, view all accounts receivables, view outstanding CODs, perform payroll tasks and more.

 

 


Locate Invoice

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The locate invoice area is similar to the search area. You can choose as many search options as needed, the more fields that you search for the more specific your search will be. Once you find the order you are looking for, you can click Post Payment in the drop down under Actions to post a payment to the order and initiate the accounting process.

 

 


Post Payment

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Posting a payment starts the accounting process by telling the system that you are ready to make a payment on the order. You can choose to make a payment to as many services and fees associated with the file as necessary. As you click the check boxes the Payment Amount field will auto populate with the total amount. You can then add a transaction number and payment type to complete the payment. When you click Submit Payment the Reconcile Receivables area will contain the details of the newly posted payment.

 

 


Post Multiple Payments

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Posting Multiple Payments is similar to posting a single payment with the difference being that you can use one payment method to pay multiple orders. This is often necessary when you are paying for many services and expenses from the same company.

 


Unallocated Payments

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The Unallocated Payments section gives you three options. Issue Customer Refund, Pay Another Transaction File and View Details. This can be necessary when a file is overpaid and you want to balance the account by allocating the funds.

 


Upload Reports

When you click the upload reports section you will be able to first search for an order and then upload a report to that order. The Upload Reports area also allows you to make enhancements to the order by changing or adding details such as the order status, weather conditions, attendance and other notes.
To upload a report to the order scroll down to the File Uploads heading and click browse to locate a file on your hard drive. You can choose whether this file will be attached to the email and to whom the email will be sent to. The Files Attached To Order section gives you a break down of what files are currently attached to the email. When you are finished you can choose to simply upload the reports to the file, send out emails and then discard the reports, or both save the reports to the file and send out email notifications.

Accounts Receivables

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The Accounts Receivables section contains all money that has been confirmed received. Any money received can be confirmed or reconciled in the Reconcile Receivables section. Once money is Reconciled it will no longer show up in the Reconcile Receivables section, it will now show in Accounts Receivables.

 


Reconcile Receivables

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When payments are posted to an order they will be placed in the Reconcile Receivables section. This can be thought of as a checks and balances area to confirm that the money has actually been received. After the receivable has been reconciled it will now show up in the Accounts Receivables section.


Payroll

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The payroll section allows you to post a payment to a worker. Click the “Only List Employees With Payments Owed” button to list employees who are due money, optionally you can also choose a date range to search by. To view all employees regardless of money due click the “Display All Employees” button. Once the desired employee is located click the “List Unpaid Fees” to see details pertaining to the employees services and fees. You can click as many check boxes next to each service that you would like to pay. You can also choose the workers fee split by allocating a percentage, fixed or hourly amount of the total. To begin the process of paying the worker select at least one check box and click the “Post Payment” button. This will bring up a page listing the details of the payment.


Payroll Statements

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After you have posted a payment to a worker you can visit the Payroll Statements section to print a summary of the payment. This is a handy feature will allow you to add a summary of the order along with the check. You can search for a payroll statement by selecting an inspector in the dropdown and optionally choosing a date range of posted payments. If you know the check number that was used to pay the worker you can also search for that. Once the worker is located a list of payments will be displayed in the search results. Click “View Details” under the Actions heading to see a PDF of the payment details.


Outstanding CODs

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The Outstanding CODs section provides a view of all money that has not been received. If you have created an order and it has not yet had a payment posted to it, it will be placed in the outstanding CODs section. In order to remove it from this section use the drop down under the Actions heading to Post Payment. You can browse all outstanding CODs by using the arrows in the heading to sort the results. You can also use the drop down under the Actions heading to navigate to a specific place in the order.


Aged Receivables

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The Aged Receivables area provides a breakdown of all money received. You can click the date range tabs to narrow the results based on a specific date range.




This page is wiki editable click here to edit this page.]]> http://poky.com/help-wiki/accounting-section/feed/ 0 Preferences Section http://poky.com/help-wiki/preferences-section/ http://poky.com/help-wiki/preferences-section/#comments Tue, 23 Jun 2009 19:10:52 +0000 mike http://dev.poky.com/?p=508

Contents

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  1. 1 Order Details
  2. 2 Company Details
  3. 3 Edit Email Preferences
  4. 4 Website Content
  5. 5 Website Template
  6. 6 Company Preferences
  7. 7 Edit Permissions

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The Preferences Section allows you to change company specifics such as your hours of operation, email options, accounting preferences, site navigation and order preferences. Setting up these options will provide defaults for processing your order flow and other tasks associated with the order flow.


Order Details

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Navigating to Order Details will allow you to change and preview the options that are present in the order flow. To add a new option highlight an option on the “Available Options” side and click the green arrow, to remove an option select from the “Selected Options” side and click the red arrow. You can also change the order of options by using the green up and down arrows. To save your changes click update and preview the new list of options below.


Company Details

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The Company Details area allows you to change basic information regarding your business such as Name, Street, City, Phone, Email, Logo and Domain. To update your logo click the browse button to locate a PNG, JPG or GIF file on your hard drive.


Edit Email Preferences

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This is where you will both modify existing email preferences and create new email messages along with the rules associated with them. To edit an existing email message click “Edit” under the options header. This will allow you to change the Title, Status, Subject, Message, Recipients, and Attachments. You can also add filters to your emails to specify when the email will be sent. When creating the body of your message a variety of predefined variables can be used to grab information automatically for you. You can also clone a message by clicking “Clone” under the options header. This is handy if you want to create a new email that is similar to an existing message. Lastly you can delete a message by selecting “Delete” under the options header.


Website Content

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Editing the Website Content area allows you to customize the look of your Poky.com hosted website. You can add a new page to your site by clicking “Add New”. You will want to document the page by giving it a title and then you can use the WYSIWYG editor to customize the look of the page. The page title will also be used as the link from the homepage to that page. You can switch the online/offline status of the page by clicking the gray circle. All pages that are currently online will be automatically linked to one another from the home page.


Website Template

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This is where you will select a template for your website. If you have not updated your template, visiting your site will ask you to do this before it can generate the content for you.


Company Preferences

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This is where you can edit your company specifics such as Hours, Email Options, Accounting, Site Navigation and Order Preferences. Editing Email Options allows you to change defaults such as who is the sender of outgoing emails and whether or not you are sending security evaluations to brinks.
The accounting options allow you to decide whether you are going to reconcile receivables before submitting payroll and how payroll is issued.
This is also the area to formally name the workers that you schedule for. Examples of this include Agents, Inspectors or Pharmacists.
Lastly you can specify your order preferences that are present in the work flow such as the value for time drop downs, the invoice/ file format and the starting number for your invoices.


Edit Permissions

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This page allows you to setup which pages certain users can access. Users are broken down into 4 groups, Admins, Inspectors, Staff and Office Managers. The Admin user will always have the ability to view all pages, however the other 3 users can be given permission to view as many or as few pages as necessary.




This page is wiki editable click here to edit this page.]]> http://poky.com/help-wiki/preferences-section/feed/ 0 Help and Support Wiki http://poky.com/help-wiki/help-and-support-wiki/ http://poky.com/help-wiki/help-and-support-wiki/#comments Mon, 18 May 2009 23:05:39 +0000 admin http://dev.poky.com/?p=278

Contents

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  1. 1 Application Setup Wizard
  2. 2 B2B Order Entry Wizard
  3. 3 B2C Order Entry Wizard
  4. 4 Orders Section
  5. 5 Emails Section
  6. 6 Search Section
  7. 7 Calendar Section
  8. 8 Accounting Section
  9. 9 Reports Section
  10. 10 Manage Section
  11. 11 Preferences Section
  12. 12 Switching Companies

*While Viewing Screen Shots Click The Image To Enlarge

Our help and support wiki is updated just about every day to help users understand the service CRM application and how it functions. There are many features that can help run your business more efficient such as automated emails, newsletters, confirmations, and more. Below is a list of different sections of the navigation. We recommend reading the entire wiki however you can also skim through select topics where you need to obtain more information on.

Application Setup Wizard

This section will help guide you through the setup wizard.
Learn more.

B2B Order Entry Wizard

The B2B order entry wizard is tailored to businesses that do scheduling with other businesses. Through out the order flow you will…
Learn more.

B2C Order Entry Wizard

The B2B entry wizard allows you to enter and keep track of information that is important to your business. If you need to make changes as you go the navigation tabs provide access to different areas of the work flow.
Learn more.

Orders Section

The Orders Section allows you to view All of your orders, or you can break your view down to just Confirmed, Pending, Completed or Canceled orders.
Learn more.

Emails Section

The Email Section displays information about your Sent, Pending and Canceled Emails, while also allowing you to keep up on your worker confirmation emails and custom email messages.
Learn more.

Search Section

The search section provides a means to search for your orders. You can choose to search based on three main categories, Order Information, Job Location and Date Range.
Learn more.

Calendar Section

The Calendar Section is linked to your appointments and mail.
Learn more.

Accounting Section

The accounting Section provides a place to perform all of your companies accounting tasks. You will be able to post payments to orders, reconcile those payments, view all accounts receivables, view outstanding CODs, perform payroll tasks and more.
Learn more.

Reports Section

The reports section currently allows you to generate referral source and brinks PDF reports based on your selections. You can use the Save Selected Preferences button to save and use the same selections for future use.
Learn more.

Manage Section

The Manage Section allows you to get a birds eye view of your business while allowing you to edit and manage all of your Workers, Companies, Services and Fees.
Learn more.

Preferences Section

The Preferences Section allows you to change company specifics such as your hours of operation, email options, accounting preferences, site navigation and order preferences.
Learn more.

Switching Companies

If you operate more than one company switching between them is easy.
Learn more.

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